FAQ

Are your lamps suitable for outdoor use?

While some of our lamps are designed for outdoor use, please check the product descriptions to ensure they are suitable for outdoor environments. We offer a range of specifically designed outdoor lighting options for your convenience.

How long do the lamps typically last on a single charge?

The battery life of our lamps varies depending on the model. On average, our lamps can last anywhere from 6 to 12 hours after charging, it just depends what dimming level you have it set to. Some lamps last up to 15 hours on lowest brightness, others last up to 8 hours. Please check product specifications.

Can I adjust the brightness level of the lamps?

Yes, many of our lamps feature adjustable brightness settings to create the perfect ambiance. They are equipped with dimmer functions that allow you to customize the level of brightness according to your preference and lighting needs. They are either touch dimmable or have 3 step moodmaker.

Do your lamps come with a warranty?

Yes, we offer a 1-year warranty on all our lamps. If you encounter any manufacturing defects or issues within the warranty period, please contact our customer support team, and we will be happy to assist you. Please note we do note take responsibility for third party damage.

How long does it take to fully charge the lamps?

The charging time for our lamps varies depending on the model and battery capacity. On average, it takes approximately 4 to 6 hours to fully charge our lamps. We recommend using the provided charging cable and a compatible power source for optimal charging performance. As well as switching the lamp off while it charges. 

Are replacement parts available for your lamps?

No, we do not provide replacement parts. Our lamps are all imported and manufactured abroad. If the light is faulty we will assess the lamp and then replace it with the same product.

Can I use my own USB charging cable with your lamps?

Yes, you can use your own USB charging cable with our lamps as long as it is compatible with the lamp's charging port. However, please note that using a cable other than the one provided may affect the charging speed or performance. We highly recommend using the cable provided with the product.

Are your lamps energy-efficient?

Yes, our lamps are designed with energy efficiency in mind. We utilize advanced LED technology that consumes less power while providing optimal illumination. This allows our lamps to be both environmentally friendly and cost-effective.

Are the lamps easy to clean and maintain?

Yes, maintaining our lamps is simple. Most of our models feature easy-to-clean surfaces, and you can use a soft, damp cloth to wipe away any dust or dirt. However, please ensure the lamp is turned off and disconnected from the power source before cleaning.

Do you offer international shipping?

Currently, we only ship within South Africa. Please contact our customer support team for specific inquiries regarding international shipping, and we will do our best to assist you. 

Do your lamps come with charging cables?

Yes, each lamp comes with its own charging cable or charging base.